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Features
Uniform Call Distribution - Sophisticated Call
Handling
DCS gives you sophisticated call-handling facilities to optimize
service to callers. When a group receives a
call, the DCS will direct the call to the first available person in
that group. If no assistance is available and the call is held in a
queue, the system will play a message to the caller, reassuring them
of prompt attention as soon as a call handler becomes free.
System flexibility enables group supervisors to monitor the status
of all incoming calls, and to bring the staff in and out of a group
as necessary.
Reports and statistics available to group supervisors
include:
 Total
calls
Number
of calls waiting
Average
queue time and longest wait
Number
of times all agents were busy
Average
ring time before answer
Average
service time after answer
Voice Dialer - Automatic Voice Recognition Dialing
With the optional DCS Voice Dialer, remembering phone numbers or
hunting for scraps of paper is a thing of the past. Just lift the
handset, press a button and say the name of the person you want to
call. The DCS does the rest for you. What could be easier?
The DCS Daughter Cards - Easily Add Handsets, Fax
Machines or Modems
If
you want to add a fax machine, modem or an additional handset - even
a cordless type - to an existing DCS keyphone, no problem. Thanks to
the optional DCS Daughter Card, the additional device operates
completely independently.
It even has its own extension number, so you can send and receive
faxes or data while making calls.
Dect Compatibility - The Freedom To Move
Utilizing
the power of the DCS system, DECT digital cordless handsets give you
the functionality of the DCS with the freedom to move around the
office, knowing that people who need to contact you will still be
able to do so.
Auto Attendant - DCS' 24-Hour Receptionist
With
the DCS Auto Attendant option, you can be sure that incoming calls
are never kept waiting. Auto Attendant can answer multiple calls
simultaneously, even giving each one an individual greeting.
External callers are prompted by the Auto Attendant to dial for
direct connection to the right person, without operator
intervention.
If no number is dialed within a specified time, the call will be
automatically connected to the operator or another extension. And of
course Auto Attendant can work independently or together with a
voice processing system.
Teleconferencing - Group Discussion Facility
If
you need to bring people into a teleconference, DCS lets you link
any combination of up to five extensions or trunk lines for group
discussions.What's more, you can add or remove people to and from
the group once it is established, so you can drop in and out of a
conference when it suits you to do so.
Call Management - Comprehensive Telephone Management
Facilities
The
DCS system provides a comprehensive variety of data for management
purposes, including cost reports and details of both inbound and
outbound calls. The system can also be programmed to restrict
certain types of calls, to international or premium rate numbers for
example, helping to eliminate abuse of the telephone system. And
with a comprehensive least-cost routing function, the DCS ensures
that all calls are made at the most economical rate.
Integral Paging - Paging Facilities Available To All
Users
Through
the DCS' keyphone the system provides an integral paging system
which can be tailored to suit your needs or data while making calls. |
